Clear answers to help you plan your journey
Understanding how to reserve a vehicle through 4Drive Bosnia starts with knowing what information you need and when your booking becomes confirmed. Our online system guides you through each step, showing availability for your chosen dates and location across Bosnia and Herzegovina.
Select your pickup location, dates, and time on the homepage. Browse available vehicles, compare specifications and terms, then click to reserve. You will enter driver details and pay a booking advance online by card. Confirmation arrives by email with your voucher containing all rental details and the local supplier contact information.
Yes, contact us at [email protected] with your booking reference. Changes depend on vehicle availability and the supplier's terms. Some modifications may require payment adjustments. We process requests during business hours Mon-Sun: 8:00 AM - 8:00 PM (GMT+1).
Your confirmation voucher arrives by email within minutes of completing payment. Check your spam folder if it does not appear. The voucher includes the local supplier name, their contact details, pickup instructions, vehicle specifications, and any optional services you selected.
When you complete a booking online, you pay an advance to secure the vehicle. The balance is settled when you collect the keys. Payment methods for the remaining amount vary by vehicle and supplier, with details clearly stated in your voucher and during the booking process.
We accept debit and credit cards online for the booking advance. Cash cannot be paid through the website. For complete details on accepted card networks and payment processing, visit our payment methods page.
You settle the balance when collecting the vehicle from the local supplier. The accepted payment method for the balance - debit card, cash, or credit card - depends on the specific vehicle you booked and is stated clearly in your voucher and during reservation.
Non-collection without prior cancellation may result in forfeiture of the advance according to the rental terms. Always contact us at [email protected] if your plans change so we can assist with cancellation or rescheduling.
A deposit is a security hold placed by the local supplier on a card when you collect the vehicle. This amount is blocked, not charged, and released after you return the vehicle undamaged. Requirements differ between vehicles - some need a credit card, others accept debit cards for the hold.
Most vehicles require a deposit hold on a card at pickup, though some are available without this requirement. The specific deposit terms and card type needed are shown for each vehicle during booking and stated in your voucher. The deposit is separate from any excess or damage coverage.
Some vehicles accept debit cards for the deposit hold, while others require a credit card. Check the vehicle terms during booking. If your chosen vehicle needs a credit card and you do not have one, consider contacting your bank to increase your debit card limit temporarily, or select a different vehicle with more flexible requirements.
The local supplier releases the hold after you return the vehicle and they complete the inspection. Release timing depends on your card issuer, typically 7-14 days for debit cards, sometimes faster for credit cards. Contact your bank if the hold persists beyond this period.
Drivers must present valid documents at pickup. The local supplier reviews your licence, identity document, and voucher before handing over the keys. Age limits and driving experience requirements vary by vehicle type, with higher specifications often needing older, more experienced drivers.
Bring your valid driving licence, a passport or identity card, the credit or debit card shown in your booking, and your printed or digital voucher. An International Driving Permit is recommended for licences not in Latin script. The supplier records these details in the rental agreement you sign at pickup.
Additional drivers must be registered at pickup and meet the same age and licence requirements as the main driver. The local supplier charges a fee for each additional driver, stated in the rental terms. All drivers must present their documents and be named in the rental agreement.
Minimum age and driving experience vary by vehicle. Most standard models require drivers aged 21 or older with at least one year of licence holding. Larger SUVs and premium vehicles often require drivers aged 23-25 with two or more years' experience. Check the specific terms shown for each vehicle during booking.
Collection and return procedures depend on the local supplier and location. Some operate desks at Sarajevo International (SJJ) or other airports, while others arrange hotel delivery or meet you at a city office. Your voucher contains exact instructions, including contact details to confirm timing.
Pickup location depends on the supplier handling your booking. Options include airport desks, offices near terminals, or delivery to your hotel. Your voucher states the exact address and instructions. For Sarajevo International pickups, the airport is 12 km south-west of the city centre via M18, about 20 minutes' drive.
Inspect the vehicle exterior and interior with the supplier representative. Note any existing scratches, dents, or marks on the rental agreement. Check fuel level, tyre condition, lights, and controls. Confirm emergency contact numbers and verify that optional extras like a child seat or motorway vignette are provided if you paid for them.
After-hours return depends on the supplier's policy. Some allow key drop-off outside business hours, while others require return during staffed times. Arrange this in advance by contacting the supplier using the details in your voucher. Additional fees may apply for out-of-hours service.
Bosnia and Herzegovina follows right-hand traffic rules with speed limits of 50 km/h in urban areas, 80 km/h on open roads, and 100-130 km/h on motorways. Mountain routes can be narrow and winding, especially in winter when snow affects higher elevations from November to March. A motorway vignette is required for motorway use and can be added to your booking.
Cross-border travel to these countries is usually permitted with advance arrangement. You must request written permission for cross-border travel to Croatia, Serbia or Montenegro when booking, as this is a paid optional service. The supplier provides the necessary documentation at pickup. Check your rental agreement for any territorial restrictions.
Fuel stations are widespread, including brands like INA, Hifa Oil, and Petrol. You receive the vehicle with a certain fuel level noted in the agreement and must return it at the same level to avoid refuelling charges. Keep your fuel receipts in case of queries.
Sarajevo to Mostar is about 130 km via M17, to Banja Luka about 190 km, to Jajce about 170 km, to Trebinje about 200 km, to Neum on the coast about 140 km, and to Bihac about 310 km. Mountain roads are winding, so allow extra time. Roads can be icy or snowy in higher areas from November to March.
Plans shift, and we understand that flexibility matters. Cancellation and amendment policies depend on how far in advance you notify us and the specific supplier terms attached to your booking. Review these terms in your voucher and contact us promptly if you need to make changes.
Email [email protected] with your booking reference and cancellation request. Refund eligibility depends on how much notice you give and the supplier's cancellation policy stated in your rental terms. Earlier cancellations typically allow higher refunds than last-minute requests.
Contact the local supplier directly using the number in your voucher to request an extension. Approval depends on vehicle availability and may incur additional charges. Arrange this before your original return date to avoid late return fees.
Reach out to us at [email protected] or visit our office at Bascarsija, Sarajevo. Our team is available Mon-Sun: 8:00 AM - 8:00 PM (GMT+1). For detailed contact options, see our contact page. We respond to all enquiries as quickly as possible.