Clear terms for booking advance, balance and refunds
When you book a vehicle through 4Drive Bosnia, you pay a booking advance online by card to confirm your reservation. Cash payments are not accepted online. The advance secures the vehicle for your chosen dates and is processed immediately through our payment gateway. The remaining balance is due when you collect the vehicle, and the accepted methods for that balance are listed in your booking confirmation and voucher.
The split-payment model keeps the online transaction simple while giving you flexibility at pickup. The voucher you receive after booking shows the exact amount outstanding, the currency, and which payment methods the local rental company accepts for the balance. You present the voucher at the counter or meeting point, settle the balance, sign the rental agreement, and drive away.
We accept the following payment cards for your online booking advance. All transactions are processed in euros through a secure gateway that encrypts your card details during transmission.
Visa debit and credit cards issued worldwide are accepted for the online advance payment.
Mastercard debit and credit cards from any country are processed for booking advances.
Maestro debit cards are accepted where the card supports online payments with CVV verification.
Convertible marks (BAM) are accepted for the balance at collection if stated in your voucher.
The balance is settled in Bosnia and Herzegovina convertible marks (BAM) when you collect the vehicle. The accepted payment methods depend on the specific vehicle you have booked, not on the vehicle class or category. Your voucher will state whether the rental company accepts debit cards, cash, or requires a credit card for that particular unit.
If cash is permitted for your vehicle, you can pay in BAM notes at the counter or meeting point. If a debit card is allowed, bring a Visa or Mastercard debit card with sufficient available funds. Some vehicles require a credit card for the balance and any deposit hold; in those cases the voucher will specify that requirement before you travel.
Exchange offices and ATMs are available at Sarajevo International Airport (SJJ) and throughout the city centre. The rental company will provide a detailed invoice showing the balance, any optional extras you have added, and the total amount charged. Keep the invoice and your voucher together for your records.
Many vehicles in our fleet carry a "no deposit" tag, meaning the rental company does not place a hold on your card when you collect the keys. This marker is independent of the insurance or excess waiver you choose; the vehicle still has a damage excess limit, but no funds are blocked as security.
The payment-card requirements vary by vehicle. A no-deposit vehicle may accept a debit card or cash for the balance, but you should check the voucher to be certain. If you do not hold a credit card and your chosen vehicle requires one, consider raising the spending limit on your debit card before you travel, or select a different vehicle that explicitly accepts debit cards or cash.
The "no deposit" and "no credit card" attributes are set by the rental company for each individual unit, so two vehicles of the same make and model may have different rules. Always review the payment terms displayed during booking and confirmed in your voucher.
If the vehicle you book does require a deposit, the rental company will place a temporary hold on your card at pickup. The hold amount and the refund timeline are shown during the booking process and repeated in your voucher. Refund periods range from a few days to several weeks, depending on the company's bank and your card issuer.
The rental company inspects the vehicle when you return it and records the condition in the rental agreement. If no new damage is found and the fuel is at the agreed level, the hold is released in full. Any deductions for damage, missing fuel, traffic fines, or toll charges are subtracted from the deposit, and you receive an itemised statement explaining the charges.
Disputes about deposit deductions are handled directly with the rental company whose contact details appear in your voucher. We do not hold or release deposits; the block is placed and lifted by the local operator who owns the vehicle.
Many bookings include free cancellation up to a specified time before pickup. The cancellation deadline and refund terms are displayed during the booking process and confirmed in your voucher. If you cancel within the free-cancellation window, the booking advance is refunded to the original payment card within five to ten working days.
Cancellations made after the free-cancellation deadline may forfeit part or all of the advance, depending on the terms you accepted at booking. To cancel, log in to your booking reference or contact us at [email protected]. Refunds are processed automatically once the cancellation is confirmed, and you will receive an email notification.
If you shorten your rental or return the vehicle early, refunds for unused days are subject to the rental company's policy stated in your agreement. Early-return refunds are not automatic; you must request an adjustment at the counter before you hand back the keys.
All online transactions are processed through a PCI-compliant payment gateway that encrypts your card details using industry-standard SSL/TLS protocols. 4Drive Bosnia does not store your full card number, CVV, or PIN on our servers. Once the advance is authorised, only a masked card reference is kept for reconciliation and refund purposes.
Your card statement will show a charge from our payment processor, and the descriptor will reference 4Drive Bosnia or the gateway name. If you notice an unfamiliar transaction, check your booking confirmation email first; if the charge remains unclear, contact us at [email protected] with your booking reference.
We never ask for card details by email or phone. Any payment request outside the secure booking form should be reported immediately. For further information about data handling, read our privacy policy and terms and conditions.
No, the booking advance must be paid online by card. Cash payments are accepted only for the balance at pickup, and only if your voucher states that cash is permitted for your specific vehicle.
The balance at pickup is charged in Bosnia and Herzegovina convertible marks (BAM). Your voucher shows the exact amount in BAM, and exchange offices are available at the airport and city centre.
Not always. Payment requirements depend on the individual vehicle. Some no-deposit vehicles accept debit cards or cash for the balance; others still require a credit card. Check the payment terms in your voucher before you travel.
Refunds for cancellations within the free-cancellation window are processed within five to ten working days to the original payment card. The exact timing depends on your card issuer.
Deposit holds are managed by the local rental company. If the refund is delayed beyond the timeline stated in your voucher, contact the company directly using the details provided in your rental agreement. For booking-advance refunds, email us at [email protected].
If you have further questions about payments, deposits, or refunds, visit our FAQ page or email [email protected]. Our team is available Monday to Sunday, 8:00 AM - 8:00 PM (GMT+1).