How we handle your personal information
Last updated: September 2026
This privacy policy explains how 4Drive Bosnia collects, uses, and protects your personal data when you visit our website, submit enquiries, or make a booking. We respect your privacy and handle your information with care.
4Drive Bosnia operates the website 4drivebosnia.com. Our registered address is Bascarsija, Sarajevo, Bosnia and Herzegovina. We connect customers with local vehicle rental providers across Bosnia and Herzegovina. If you have questions about how we handle your data, contact us at [email protected].
When you use our website, we collect information you provide directly and technical data generated automatically. Direct information includes:
Technical data collected automatically includes your IP address, browser type, device information, pages visited, time spent on the site, and referring URLs. This helps us understand how visitors use our website and identify technical issues.
When you make a booking, you enter personal details including your name, contact information, driving licence details, and payment card information for the booking advance. This data is processed by our booking system and shared with the local rental company that will provide the vehicle.
The rental company requires this information to prepare the rental agreement, verify your eligibility to drive, and process payment for the remainder of the rental. The rental agreement itself is signed when you collect the vehicle, and the rental company becomes the data controller for that contract and any claims related to the rental period.
Our website uses cookies - small text files stored on your device - to remember your preferences, maintain your session during booking, and analyse site traffic. We use analytics tools to understand visitor behaviour, track which pages are most helpful, and improve the user experience.
You can control cookies through your browser settings. Disabling cookies may limit some website functionality, particularly during the booking process.
We use the information we collect for several purposes. Contact form submissions allow us to respond to your enquiries and provide information about vehicle availability or rental conditions. Booking data enables us to process reservations, send confirmation vouchers, and coordinate with the rental company.
Technical data helps us maintain and improve the website, diagnose problems, analyse trends, and enhance security. We may also use your email address to send booking reminders or follow-up messages related to your reservation, but we do not send marketing emails without your explicit consent.
We share your booking information with the local rental company that will provide your vehicle. This is necessary to fulfil your reservation. The rental company receives your name, contact details, driving licence information, pick-up location and time, and vehicle selection.
We do not sell or rent your personal data to third parties. We may share anonymised, aggregated data that does not identify you personally. We may also disclose information if required by law, to protect our rights, or to prevent fraud or abuse.
We retain your contact form data for up to two years to maintain a record of correspondence and improve customer service. Booking data is kept for up to seven years to comply with accounting and legal requirements.
Technical logs and analytics data are typically retained for 12 to 24 months. Once retention periods expire, we securely delete or anonymise your information so it can no longer identify you.
You have the right to access the personal data we hold about you, request correction of inaccurate information, and ask us to delete your data in certain circumstances. You may also object to certain processing activities or request that we restrict how we use your information.
To exercise these rights, contact us at [email protected] with details of your request. We will respond within 30 days. Please note that some data may need to be retained for legal or contractual reasons even after you request deletion.
If you have questions about this privacy policy or how we handle your personal data, reach out to us at [email protected]. Our office is located at Bascarsija, Sarajevo, Bosnia and Herzegovina, and we are available Monday to Sunday from 8:00 AM to 8:00 PM (GMT+1).
We review and update this policy periodically to reflect changes in our practices or legal requirements. Continued use of our website after updates constitutes acceptance of the revised policy.